Welcome Package

Up to $2,500 + 200 Free Spins

Across your first three deposits

Contact Madnix Casino

Need help with Madnix Casino? Contact our support team at support@madnixcasino.best for assistance with your account, payments, gaming experience or responsible gambling options.

Madnix Casino operates under three licences: Curaçao Gaming Authority licence OGL/2024/189/0118, Curaçao eGaming master licence 1668/JAZ, and Comoros (AOFA) licence ALSI-202411076-FI2.

How to get in touch

The simplest way to contact Madnix Casino is by email. Send your message to support@madnixcasino.best and explain what you need help with. Our support team will review your request and usually reply within 24 hours, although response times can vary depending on the nature and volume of enquiries.

For faster assistance, include your account email address or username, a short description of the issue and any relevant screenshots. Do not include your password or other sensitive security information in your message. If your question relates to a transaction, provide the relevant details without sharing complete payment card or banking information.

Common reasons to contact support

Account access, profile details and verification questions
Deposit, withdrawal and payment enquiries
Questions about applicable bonus terms and conditions
Technical problems, errors or difficulties using the website
Requests for information about responsible gambling tools or support

Please send one message with all relevant information where possible. This helps the team understand your request and reduces the need for follow-up questions. If you are contacting us about responsible gambling, clearly state what support or restriction you are seeking so your request can be assessed appropriately.